UK PM Dodges Death and Immediately Changes Tone on COVID19 Lockdown.
The U.K. Prime Minister dodges a COVID19 death, checks out of hospital and immediately delivers a persuasive crisis speech!
In a climate where people are being antagonised and berated daily by leadership figures for ever-more minor infractions, Boris Johnson steps up to the plate and flips the tone from punitive to thankful, and finally to persuasive.
It should be self-evident to even inexperienced leaders that compliance from your team, your people, your citizens, your staff, or your children does not come from endless criticism and discipline. It comes from:
1. winning the right to be listened to by acknowledging, validating and empathising with them (CREDIBILITY);
2. demonstrating sound judgement pointing the way out of a crisis (VISION); and
3. implementing actions and directions to lead the way out.
Too many leaders take the shallow approach of skipping straight to step 3 - making edicts and demands, dishing out discipline for non-compliance.
The U.K.'s Prime Minister gives a masterclass to all in the U.K. on how to 'take people with you' when asking them to do difficult things.
(Full speech at end of video)
3-Step Crisis Communication Model:
https://www.discernable.io/post/crisis-model
